Amber is looking for German speakers to join our German speaking Customer Support teams in Bucharest. As a Customer Support advisor, you will be supporting our customers as a first point of contact and will be providing assistance to their issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.
You must have a steadfast desire to provide exceptional customer service with each and every customer interaction. Our customer service team provides customer assistance via voice, email, and chat interactions to customers around the world for a number of different software products. We are devoted to giving our partners incomparable service by demonstrating exceptional listening, problem solving, common courtesies, empathy, and education every time we interact with them.
Primary Duties and Responsabilities
- Providing support via phone, chat and email for inbound customer contacts seeking informational or technical assistance, purchase queries and account queries.
- Take ownership of user problems and be proactive when dealing with user issues
- Documenting issues that you deal with on a daily basis into the ticketing system
Providing exhaustive and complete troubleshooting before escalation
Qualification & Requirements
- Proficiency in both written and spoken German
- Good verbal and written communication skills
- Customer service experience
- Technical support experience in a customer focused role preferred, but not essential
- Experience of supporting video games would be advantageous
Nice to have
- Ability to troubleshoot
- Smartphone, tablet, operating systems, PC or Mac experience
- Ability to work as part of a team
- Interest in the video games industry
What we offer
- Attractive salary package, including meal tickets, bonuses according to your performance.
- Keeping our employees’ healthy is important to us, therefore we offer Medical subscription, everyday Fresh Fruits, relaxation areas with all sorts of activities.
- We encourage learning and professional development and we facilitate the access for our employees to the most relevant information through Bookster
- Amber is a game development and creative services agency, primed to revolutionize creative industries by offering a full range of turn-key software development and live service solutions. The company maintains four service pillars, including product development, co-development, platform conversion and development support.
- Established in 2013, Amber has over 250 staff in its development center and the executive team has more than 500 years of professional experience from some of the games industry’s best and brightest companies including Electronic Arts, Ubisoft, Gameloft, Bandai Namco, Disney and others.
- Amber is an employee-owned company headquartered in Bucharest, Romania, with offices in San Francisco and Los Angeles, California. Follow us on LinkedIn, like us on Facebook, or learn more at www.amberstudio.com.
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